Are you passionate about creating meaningful connections with our customers and turning great product stories into memorable member experiences? This is your chance to make a real impact on how we engage, reward and inspire our BCF members. What you’ll be doing: As our Member Engagement Merchandising Manager , you’ll sit at the intersection of Merchandising, Loyalty, and Marketing , driving the way we bring Club BCF strategy to life. Bring our loyalty and personalisation strategy to life — shaping offers, rewards and personalised campaigns that inspire members and grow engagement. Collaborate across teams — partner with Merchandising, eCommerce, and Marketing to ensure our member communications and offers showcase the best of BCF’s range. Work with trade partners — co-create unique member rewards and communications that support BCF’s strategy of local relevance and build long-term loyalty. Drive commercial performance — leverage data and insights to optimise our Member Engagement owned channels including EDM’s, SMS and Digital Wallet driving sales, profit and visitation. Lead with impact — mentor team members, share knowledge, and champion new ways of working that support a high-performing, customer-first culture. What you’ll bring Proven experience within merchandising or marketing, bringing creativity and commercial insight to drive campaigns and business growth. Critical Thinker, who shares their ideas and input, not just about the tasks. Solutions-orientated – things happen! Our industry is tumultuous, so someone with grit to ride the wave & present solutions will thrive in this role. Proactive team player with excellent organisation and collaboration skills Outstanding attention to detail, someone meticulous and cares about their work Ability to analyse data and extract actionable insights to build our member engagement strategy. Why BCF? Team member discounts across all Super Retail Group brands. Hybrid working arrangements and flexibility that fits your lifestyle. Genuniue career growth opportunity within a large, dynamic retail group. A supportive culture that celebrates initiative, innovation and results If you’re excited by the idea of shaping meaningful member experiences, building loyalty through great product stories, and partnering across the business to bring Club BCF to life — we’d love to hear from you. Join us and help create the moments our members remember. Apply now and be part of the team that’s redefining how BCF connects, rewards and inspires. Our Commitment to Inclusion: At Super Retail Group, we are proud to be an equal opportunity employer. We celebrate diversity and recognise the value that a culture of inclusion brings to our workplace and to our customer experiences.
